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Senior Manager, Bank Customer Service (Branch Operations)
Super Hunter Services JobsJob Reference No.: #11168
About this job
Job duties: - Lead a team to participate in branch related projects, review user requirements, functional specification, test plan and conduct UAT
- Lead a team to supervise the branch operation staff to ensure all procedures were executed in full compliance with the Bank’s policies and the regulatory requirements
- Ensure branches achieved desirable service quality standards and quality
- Coach and supervise the branch operation staff to ensure efficient and smooth running of the day-to-day branch operations
- Identify improvement areas on branch operations and control and improve branch operations efficiency through process re-engineering, simplification and system enhancement
- Coordinate with other departments to develop and implement operation procedures
- Assist in operational matters on development of branch network
- Prepare and deliver training to frontlines before product/system roll out
Job requirements: - University degree preferred
- Over 8 years of solid experience in Retail Banking Branch Operations
- Presentable with strong communication, management and problem solving skills
- Self-initiative, able to work under pressure, good time management
Interested parties, please send your detailed resume with current salary, expected salary and contact method via
with " Position Name & Job Number" on the subject header. Only shortlisted candidates will be notified. All data collected will be used for recruitment purpose only and will be used strictly confidential
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